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[ Obstetricians & Gynecologists ] [ Information Directory ] Horizon office hours are from 8:30 a.m. to 5:00 p.m. Monday through Friday, except for major holidays. When calling Horizon,an automated phone attendant will give options to select. Please have the following information ready: Insurance card Patient statement or bill Insurance company explanation of benefits ("EOB"), if possible Date of service in question Automated phone attendant: 404-508-1900 Billing questions for Atlanta Gynecology and Obstetrics: Drs. Aqua, Bonk, Entrekin, Glasser, Knoer, Lyman, and Mandeville - PRESS 3 Billing questions for Gynecology and Obstetrics of Dekalb, Drs. Carter, Brown, Gamble, Hutchinson, Geltz, and Payne, PRESS 4 For operator, PRESS 0. Tips for getting your insurance to pay your claim: Do not use nicknames when you register at your doctor's office (because the claim may then be entered incorrectly into our computer system) Call the doctor's office as soon as you have a name change so they can change their files. Make sure you use the most recent insurance card. Throw away those old cards! Most importantly, FIND OUT WHAT YOUR POLICY COVERS. Does it cover annual visits? Does it only cover problem visits? Disputing a bill from an outside lab: Many lab tests such as PAP smears are sent to outside labs (Quest Diagnostics/PhyTest/LabCorp). The lab will then bill the patient, doctor, or insurance. With so many choices between who to bill and who insurance reimburses (or doesn't), errors may occur. The manager of your doctor's office will want to know the details of this error in order to help correct your situation. Please direct your inquiries to the office manager of your doctor's office, as the Horizon office will not be able to help you with lab bills.